Overview Create Unforgettable Vacation Experiences at Boyne Resorts Are you a natural storyteller with a passion for helping others plan their perfect getaway? As a Reservation Sales Agent at Boyne Resorts, you'll transform ordinary phone calls into extraordinary vacation planning experiences for our guests. The Role: Beyond Taking Reservations This isn't just about booking rooms, it's about creating connections. You'll be the voice of Boyne Resorts, painting vivid mental pictures that help callers envision their ideal Michigan vacation experience. Whether speaking with golfers seeking the perfect tee time, families planning their annual getaway, or couples dreaming of a romantic escape, you'll bring our resorts to life through conversation. In this high-energy, fast-paced environment, your enthusiasm and attention to detail will ensure our guests receive personalized service that exceeds their expectations. Every call is an opportunity to showcase what makes our Michigan resorts special. Flexible Lifestyle, Rewarding Work Flexible Scheduling: Work/life balance matters to us - potential for four 10-hour days with three days off per week! Competitive Compensation: $20/hour starting wage plus seasonal and signing bonuses Career Development: Opportunity to grow within our sales team and the company Remote Work Potential: Possibility to work remotely after 1 year of in-office experience with qualifying performance Responsibilities Core Responsibilities Create Connections: Form authentic relationships with callers quickly to understand their vacation desires Craft Experiences: Transform travel requests into personalized vacation packages that match guest preferences Drive Sales: Convert inquiries into bookings by highlighting the unique features of our Michigan resorts Maximize Opportunities: Follow up promptly with guest inquiry leads to secure second-chance bookings Provide Expert Guidance: Accurately quote rates while maintaining complete knowledge of all promotions and available discounts Ensure Accuracy: Process guest deposits and maintain detailed guest profile information Navigate Systems: Use SpringerMiller, Marriott, and SalesForce reservation platforms to book accommodations and issue confirmations Be a Local Expert: Offer concierge-level service with recommendations for restaurants, entertainment, and activities in the area Qualifications What Makes You a Great Fit Exceptional communication skills with a natural ability to tell compelling stories Strong listening skills with the ability to ask thoughtful, interactive questions Good keyboard proficiency and comfort with database and office software applications High school diploma or equivalent Dedication to providing high-quality service with accuracy and attention to detail Ability to thrive in a fast-paced environment while managing multiple tasks simultaneously Positive, enthusiastic attitude with a warm, helpful, and friendly demeanor Collaborative team player who communicates professionally with both guests and colleagues Prior experience with SpringerMiller, Marriott, and/or SalesForce software is a plus but not required Comprehensive Benefits Package Health & Wellness: Medical, dental, vision, life, and disability insurance beginning the first month after employment Time Off: PTO and sick day accrual starting from your very first day Mountain Perks: Free skiing and snowboarding at Boyne Resorts properties nationwide Golf Enthusiast Benefits: Free or heavily discounted golf at resort courses in Maine, Michigan, and Montana Family Advantages: Many discounts extend to eligible dependents and qualifying spouses Financial Security: Retirement plan option available Lifestyle Discounts: Significant savings on lodging, dining, and retail purchases throughout our properties About Boyne Resorts As North America's largest family-owned four-season resort company, Boyne Resorts offers premier vacation destinations from coast to coast. Our Michigan properties—Boyne Highlands, Boyne Mountain, and The Inn at Bay Harbor—provide year-round recreation and relaxation opportunities in one of the country's most beautiful settings. Boyne Resorts is proud to be an equal opportunity employer committed to creating an inclusive workplace where all team members can thrive.