**Description** We have a wide variety of career opportunities around the world — come find yours. **Contact Centers** Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more **Job overview and responsibilities** + Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner + Resolves customer conflicts requiring handling or service + Arranges for ticketing and other special services + Notifies customers of flight irregularities and changes in schedules + Assists company employees in arranging business and personal travel plans + Operates computer terminal equipment to access, input and retrieve information + Sells consultatively **This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.** **Qualifications** **Required** + High School Diploma, GED or education equivalent required + Must be fluent in English and Spanish (written and spoken) + Must be at least 18 years of age required + Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations. + Must have **valid US Visa** and Passport + Must be legally authorized to work in Mexico for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **Preferred** + Prefer one year of experience in sales, customer contact, or other related work required