$17-22 hourly depending on experience Position Purpose: Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor. **Weekend and Evening Availability is Required** Responsibilities/Duties/Functions/Tasks: + Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels. + using available resources to accommodate guest requests within parameters + Communicate with guests primarily via phone and e-mail, occasionally in person. + Act as a brand ambassador to curate "the perfect stay" for each and every guest + Provide back-up support for guest services staff members, as needed. + Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity + Strategically up-sell guests to maximize revenue + Provide tours to guests, if requested + Provide support for Sales Department + Maintain an approachable, knowledgeable, and accommodating attitude + Answer general inquiries and direct phone calls to their appropriate departments + Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor + Maintain knowledge of current area events, activities, and hours of operation + Maintain knowledge of guest policies, room rates, and availability + Other duties, as assigned Requirements + High school degree + Comfortable working in a highly technical, multi-system driven environment + Knowledge of high-touch operations and service requirements + Ability to work independently and exercise excellent judgement + Excellent written and verbal communication skills + Proficiency in Microsoft Office programs and strong computer literacy + Ability to multi-task effectively under fast-paced working conditions + Must demonstrate a professional demeanor and possess highly developed interpersonal skills + Flexibility with hourly schedules, including weekend, holiday and evening availability PREFERENCES + Prior experience in hotel operations/ reservations + Experience working with Stay n' Touch PMS and Synxis CRS + Specialized historical knowledge of Cayuga County + Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn + Familiarity with IOA properties Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.