Job Description

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To respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. Ensure all necessary paperwork and administration is in place for each reservations taken and information is updated accurately in the property management system.To serve as the main point of contact for all calls and guest requests, in addition to help and correct phone faults and issues whilst, assist all Guests/Associates efficiently, professionally, courteously with enthusiasm and following up to ensure guests satisfaction with desired results. Respond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking.Conduct daily arrivals checks for future dates as outlined in the department’s standards to verify that all reservations have been inputted correctly and the relevant information has been include in the booking to ensure the guest has a faultless stay at the hotel. Ensure you have an excellent knowledge of products and services available both internally and externally.Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.