Reservations Agent
kempinski
Reservations Agent
DescriptionThe incumbent of this position is responsible to materialize the maximum number of requests
and reservations.
The job of Reservations Agent is executed satisfactorily when:
● Kempinski Reservation standards are implemented and complied to:
o All relevant data is entered and maintained in the systems in a timely and accurate
manner.
o Data is reviewed on an ongoing basis.
\n
Key Responsibilities\nMAIN RESPONSIBILITIES
● Review daily reservation accuracy, rate compliance from segment and source, system
close-out when necessary and rate availability.
● Ensure clients’ satisfaction and adherence to Kempinski service standards.
● Follow internal credit policy.
● Follow up on lost business and bring information about them to the knowledge of the
department superiors.
● Spot-check reservations made the previous day and check all VIP arrivals.
● Test calls LQA / IFH results > 85%.
● Follow the internal up-sell programme for Reservations department.
● Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise\nEDUCATION:
Equivalent of high school diplomaProfessional Certification (Bachelor, University Degree, Hotel School Diploma) \nEXPERIENCE: Opera central systems knowledgeKnowledge of either Fidelio V6 or Opera PMS is imperative
LANGUAGE:\nEnglish – excellent oral and written skillsAdditional language - beneficial \nCOMPETENCIES:Detail orientatedGood communicatorGood listening skillsDemonstrate energy and enthusiasmAbility to investigate systems malfunctions or user-input errorsAbility to work under pressure TECHNICAL COMPETENCIES:Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera INDIVIDUAL CHARACTERISTICS:People OrientedPassionate for European luxuryEntrepreneurialStraightforwardResults DrivenProactiveCompetitive
Department: Revenue & Reservations
Employment Type: Seasonal - Full Time
Location: Spain - Estepona
DescriptionThe incumbent of this position is responsible to materialize the maximum number of requests
and reservations.
The job of Reservations Agent is executed satisfactorily when:
● Kempinski Reservation standards are implemented and complied to:
o All relevant data is entered and maintained in the systems in a timely and accurate
manner.
o Data is reviewed on an ongoing basis.
\n
Key Responsibilities\nMAIN RESPONSIBILITIES
● Review daily reservation accuracy, rate compliance from segment and source, system
close-out when necessary and rate availability.
● Ensure clients’ satisfaction and adherence to Kempinski service standards.
● Follow internal credit policy.
● Follow up on lost business and bring information about them to the knowledge of the
department superiors.
● Spot-check reservations made the previous day and check all VIP arrivals.
● Test calls LQA / IFH results > 85%.
● Follow the internal up-sell programme for Reservations department.
● Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise\nEDUCATION:
Equivalent of high school diplomaProfessional Certification (Bachelor, University Degree, Hotel School Diploma) \nEXPERIENCE: Opera central systems knowledgeKnowledge of either Fidelio V6 or Opera PMS is imperative
LANGUAGE:\nEnglish – excellent oral and written skillsAdditional language - beneficial \nCOMPETENCIES:Detail orientatedGood communicatorGood listening skillsDemonstrate energy and enthusiasmAbility to investigate systems malfunctions or user-input errorsAbility to work under pressure TECHNICAL COMPETENCIES:Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera INDIVIDUAL CHARACTERISTICS:People OrientedPassionate for European luxuryEntrepreneurialStraightforwardResults DrivenProactiveCompetitive
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