Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Specific Responsibilities

Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)Assists Front Office team and Revenue Manager with prompt resolution of guest issues pertaining to reservationsMaintains reservations including all guest notes & special requestsInputs/manages all online travel agent (OTA) reservationsInputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when requiredInputs all credit card and direct bill authorization formsAssists Revenue and Reservations Manager with data reporting and other daily task when neededAssists front desk in the execution of guestroom amenities & other customer service responsibilitiesAssists front desk with daily arrivals list; communicating all special requests and VIPsAssists Director of Sales & Marketing with special projects when neededBuilds professional relationship with repeat guests & VIPsMaintains general reservations email inboxAttends weekly and monthly revenue management and sales meetingsPerforms other tasks as needed
Qualifications

Qualifications

Must have strong attention to detail, be able to multi-task, and eager to learn new skills.Experience with OPERA PMS preferred but not required.Effective/professional communication skills.Detailed knowledge of the hotel, room types, amenities.Knowledge of downtown and the surrounding neighborhoods a plusMust pass a background check.

Physical Requirements

Must be able to sit or stand for extended periods of time.  Position may require the agent to walk throughout the property and up and down stairs.

Education/Formal Training

High School diploma required.  Associate or Bachelor’s degree preferred.

Experience

Reservations/Front desk experience preferred
Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm