**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S \#2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE\.** The **Conrad Dublin** is a5\* hotelandpart of the Hilton Luxury Division\. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’\. We areone of the best5\* luxury hotels in the country\. _“Conrad is Empowering and Bold”_ **Benefits** Working for Hilton means you arejoining an international company with more than 6200 hotels across the globewith countless benefits & career development opportunities such as: + **Travel** \- Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world\. Plus up to 70 nights of discounts for your Family and Friends + **Team Member Gym –** a dedicated team member gym with free access 7 days a week + **Benefit** – Discounted rates for Conrad Team members across a wide range of retailers + **Development** – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor + **Holidays** – 30 days holiday \(incl BH\) plus long service entitlement of an extra day per year up to a total of 5 additional days + **Maternity & Paternity** – Paid leave for those that qualify + **On shift** – complimentary meals on duty **The Job Role** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel\. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs\. Specifically, a Reservations Agent will perform the following tasks to the highest standards: + Ensure the accurate administration of all bookings for bedrooms or restaurant reservations and related correspondences including billing details + Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to details at all times\. + Maintain a high level of product knowledge about the hotel and local area + Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure guest satisfaction + Complete arrival quality checks in line with company standards + Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation + Provide prompt and efficient service while maintaining the hotels brand standards + To be responsible for the successful planning and overall execution of small events, dinners, lunches, afternoon teas, etc\. that take place within the hotel\. + Ensures to interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business\. + Proactively identifying opportunities to upsell and secure incremental revenue for the hotel + Exceptional customer service level to ensure that expectation is exceeded and repeat business is secured + Responsible that all BEO’s / Group Sheets are handed over to the Food and Beverage Operations Team / Front Office Team every week for the following 7\- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy\. + To conduct show rounds, pre con meetings, post meeting if requested\. **The ideal candidate should be** + Someone who has a passion for hospitality + Someone who is motivated to deliver great customer service + Someone who has a luxury mind set – to our team this is someone who can develop a strong sales and marketing plan to aid in the company’s success + Someone who is a team player – collaborative, flexible, fun and dynamic + Someone who has previous reservations and administration experience **Job:** _Call Center and Reservations_ **Title:** _Reservations Agent_ **Location:** _null_ **Requisition ID:** _HOT0BEQT_ **EOE/AA/Disabled/Veterans**