WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
\nPlease note that this position is for Restaurant and Bar reservations.
\nA WORLD OF REWARDS
\n\nCompetitive salary\nUniforms provided and laundered\nFree and healthy meals when on duty\nComplimentary access to wellness facilities, featuring a pool, gym, sauna and steam room\nTeam events and initiatives such as cinema visits or staff parties, team treats and wellness days\n Grow your Career !\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nPeoples pension with employers contribution\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nGuest Experience Day after successfully passing probation\n\n\n
A Food & Beverage Reservations Agent will serve as the main contact for reservations for Cloud 23 Bar and Podium restaurant; and therefore, must offer an excellent service and influence the Guest's decision to book at the property.
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What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for restaurant and bar reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
\n\nConvert, quickly, inquiries into contracted business\nRespond, positively, to sales inquiries to develop future sales leads\nIdentify sales leads, as appropriate\nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation\nProvide prompt and efficient service while maintaining the hotel brand standards\n\nWhat are we looking for?
\nA Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n\nA passion for delivering great customer service\nA highly professional telephone manner and excellent communication skills\nOutstanding administration and organizational skills\nIntermediate computer proficiency\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\nPrevious experience in a Reservations environment\nTertiary qualifications, or other collegiate-level degree\n\n
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
\nFind out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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