About the Company and Capri Palace Jumeirah: 

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Sitting more than 300 meters above sea level, Jumeirah Capri Palace embodies the Italian Dolce Vita long associated with this exclusive blue island in the Gulf of Naples. The authentic and unspoilt village of Anacapri sets an impressive stage for the fresh and atmospheric hotel, framed by arches, vaults and columns reminiscent of an 18th century Neapolitan palace. 

 

About the Job: 

An opportunity has arisen for a Reservation Agent to join summer season 2024 at Jumeirah Capri Palace. As an agent, you will be responsible for assisting all guests with their booking needs and enquiries. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

 

The main duties and responsibilities of this role are:

Assisting and advising customers displaying excellent knowledge of the variety of options provided. Making reservations for customers based on their requirements and preferences. Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Answering any questions customers might have about the reservation process according to Jumeirah standards. Up-selling, when appropriate, by informing customers of additional services or special packages. Providing support to customers who may need to amend or cancel a reservation.

 

 

About you: 

The ideal candidate for this position will have the following experience and qualifications:

A minimum of 1 year customer service experience Excellent written and verbal communication skills Flexibility, organisational skills and adaptability into a fast-paced environment.

 

 

About the Benefits:

We offer generous benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry:

Colleague Food & Beverage discounted rates Career Development Reduced hotel rates across our properties globally  Accommodation facilities Parking facilities Meals on duty  Uniform laundry services 

 

 For information about privacy, please refer to our website www.capripalace.com