Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, 401K, Direct Deposit etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description

Your knowledge of the hotel and the technical skill you display when responding to guests’ communication will prove you truly are a Fairmont professional. As Assistant Royal Service & Reservations Manager, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
 

Consistently offers professional, engaging and friendly serviceAbility to communicate intelligently and effectively in person and over the phoneCommunicate well with other departments; Speak using clear and professional languageDevelop and maintain positive working relationships with othersListen and respond appropriately to employee concerns and questions. Address issues as they ariseDefine expectations, provide feedback, holding team accountable and showing appreciationTrain, schedule, counsel, motivate and coach employees. Support team to reach common goalsOutgoing personality, comfortable approaching new peopleEnsure uniform and personal appearances are clean and professionalReport all accidents, injuries, and unsafe work conditions to the Department ManagerKnowledgeable of any ongoing or upcoming activities or events within the hotel and destinationWelcome and acknowledge all guests, anticipate and address guests’ needsWork closely with various departments to achieve successful guests pre-arrival throughout stay to their departure.Provide continued onsite housing support throughout guests stayProvide excellent service and hospitality following the brand guidelines to both internal and external customersProcess reservation requests, changes, and cancellations received by phone, fax, mail, or emailSet-up proper billing according to accounting policiesResearch and resolve guests reservation conflicts, questions, and requestsCollaborate with Sales, Conference Planning, Revenue and RoomsRespond to challenges and obstacles with confidence, teamwork results orientation and positive attitudeTroubleshoot, resolve, and document group issues and concerns and make proactive changes to process for futureReview all Group Resumes and provide summary to teamManage payroll. Run report every week. Agents to sign off on pay discrepancyAccess Dayforce and update any swipe changesSign off Daily No-Show ReportView daily and process Credit Card Authorization FormsAnswer any questions that Royal Service Agents, Reservation Coordinators, Supervisors or Central Reservations may haveWholesale ReservationsHire, Interview, and provide yearly reviews
Qualifications
Proficient in the English language (verbal & written), second language is an assetPrevious customer related experience an assetMust possess outstanding guest services skills and sophisticated verbal communication skillsComputer literate in Microsoft Window applications requiredPrior experience working with Opera or a related system an assetStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamFlexibility to work weekends and holidays as neededAbility to focus attention on guest needs, remaining calm and courteous at all times
Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS