Residence Coordinator (Summer 2025)

Torquay

Full Time/Fixed Term

 

 

EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school. If you're passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!

 

 

Careers at EF | Open the world with us

 

EF’s mission is opening the world through education. 

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

 

 

Your Role

 

EF Torquay is looking for a responsible and energetic individual to join our Residence Team for summer 2025 as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment. If you’re ready to step up and make an impact this summer, we’d love to hear from you!

 

This is a live in position where accommodation and full board is provided at no extra cost. Roles run from June/July – August 2025 

 

 

Responsibilities

 

Ensures the smooth running of the student residencesTo ensure the residences provide a comfortable, safe living environmentTo maintain EF policies, accreditation criteria and Golden RulesTo provide the highest level of customer service at all timesTo help maintain ‘one team’, where the different departments liaise and interact effectively and efficientlyAllocates new bookings to residential accommodationAssists customers with residence queries, ensuring prompt follow up and excellent customer serviceLiaises with external suppliers where cleaning/maintenance issues are reportedCompletes weekly occupancy statisticsEnsures allocation information sent to residence suppliers is accurate and on timePrepares arrival & departure documents and provides keys for all arrivalsFollows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulationsAssists with the training and supervision of temporary staff/internsParticipates in student intakes and first week chatsShares emergency duty on a rota basis

 

 

Requirements

 

Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essentialFamiliar with Microsoft Office and CRMs (desirable)Highly motivated, energetic, positiveCustomer service orientated, friendly & approachable mannerAble to remain calm under pressure & to diffuse potentially difficult situationsSensitive to needs of international students living away from homeExcellent communicator with students, colleagues, and external clientsAttention to detail, organised & thoroughAll offers are subject to a clear enhanced DBS check and two referencesLegally able to work in the UK at commencement of employment

 

 

Why you will love working with EF

 

Continuous professional development  Work in a truly international environment  Regular social events  Ambition is nurtured and fast-tracked career enhancement opportunities are provided  Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition  Global career opportunities  Summer camp canteen  Free accommodation providedPre summer trainingAccess to EF Hello language learning

 

 

EF Education First – Our History and Values

Career Progression at EF

 

 

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

 

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

 

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