Residence Coordinator (Summer 2025)
Brighton Adults
Full Time/Fixed Term
Are you looking to develop your international business experience while supporting the welfare of international students? EF Education First is seeking a Residence Coordinator to oversee the well-being of students at our International Language Campus. If you have a passion for customer service, enjoy working in a diverse environment, and can manage responsibility with confidence, we want you on our team.
Careers at EF | Open the world with us
EF’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your Role
EF Brighton is seeking a responsible and dynamic individual to join our Residence Team as a Residence Coordinator for the summer of 2025. In this role, you will play a key part in fostering a safe, welcoming, and engaging living environment for our international students, while ensuring operational efficiency behind the scenes. This position offers an excellent opportunity to enhance your organizational and leadership skills within a collaborative, team-oriented setting. If you are ready to take on a leadership role and contribute to a meaningful experience for our students, we invite you to apply.
This role is on a full time, fixed term basis running throughout July & August 2025, with permanent job opportunities available at the end of summer. Accommodation provided.
Responsibilities
Ensures the smooth running of the student residencesTo ensure the residences provide a comfortable, safe living environmentTo maintain EF policies, accreditation criteria and Golden RulesTo provide the highest level of customer service at all timesTo help maintain ‘one team’, where the different departments liaise and interact effectively and efficientlyAllocates new bookings to residential accommodationAssists customers with residence queries, ensuring prompt follow up and excellent customer serviceLiaises with external suppliers where cleaning/maintenance issues are reportedCompletes weekly occupancy statisticsEnsures allocation information sent to residence suppliers is accurate and on timePrepares arrival & departure documents and provides keys for all arrivalsFollows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulationsAssists with the training and supervision of temporary staff/internsParticipates in student intakes and first week chatsShares emergency duty on a rota basis
Requirements
Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essentialFamiliar with Microsoft Office and CRMs (desirable)Highly motivated, energetic and positiveComfortable around teens and young adultsCustomer service orientated, friendly & approachable mannerAble to remain calm under pressure & to diffuse potentially difficult situationsSensitive to needs of international students living away from homeExcellent communicator with students, colleagues, and external clientsAttention to detail, organised & thoroughAll offers are subject to a clear enhanced DBS check and two referencesLegally able to work in the UK at commencement of employment
Why you will love working with EF
Continuous professional developmentExposure to international businessWork in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Pre summer trainingAccomodation providedAccess to EF Hello language learning
EF Education First – Our History and Values
Career Progression at EF
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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