About HeartShare
Who WE ARE:
For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

Position Summary

Reporting to the Coordinator, the Residence Manager is responsible for the day-to-day operations one residential program serving people with developmental disabilities. In conjunction with the Coordinator, the Residence Manager is also responsible for providing leadership, vision, and direction in the following areas: client services; program development; fiscal management, regulatory compliance; physical plant management; and program staffing.

Job Responsibilities
Primary Responsibilities and Essential Functions of Position: 

Operational Management and Safety 

Ensure the residence is in compliance with all applicable regulations and organizational policies and procedures.   Develop and submit monthly schedules to the Coordinator and DOP ensuring adequate coverage based on needs and publishing bi-weekly to staff   Complete monthly inventory, purchase necessary food and supplies with approved vendors. Ensure that the residence is stoked with items that meet the dietary needs are met. Reconcile orders with deliveries, sign and send invoices to central office  Manage the facility’s petty cash, reconcile biweekly and ensure proper documentation and utilization of funds.   Ensure documentation and reporting of incidents in a timely manner. Submit reporting and notifications as needed, including but not limited to quarterly submit trends, SCIP forms etc  Develop observation schedule in accordance with agency standards, publish and upload schedule and observation forms to SharePoint. Follow up and review observations as they occur  Ensure the maintenance of the facility, complete monthly agency maintenance checklist, conduct daily inspection to determine cleanliness, hazards, etc. Ensure proper documentation and submit work orders as needed for repairs  Develop fire drill schedules according to regulatory standards, review drills as they occur and ensure appropriate paperwork is processed as needed  Implement systems to ensure that programs meet and exceed all regulatory standards and that program staff follow all state and federal regulations, as well as HeartShare’s internal policies and procedures.  Ensure that programs satisfactorily pass both internal HeartShare surveys and OPWDD surveys/audit and that no 45 or 60 day letters are issued 

Staff Supervision and Development 

Recruit, hire and train residential staff according to regulations and agency guidelines. Prioritize hiring by partnering with Human Resources to provide timely feedback and updates  Ensure staff receives appropriate certification/recertification as needed. Provide recommendations for training to further develop skills and keep track of attendance and completion  Complete staff evaluations and performance reviews according to the agency policies and procedures  Manage employees time and attendance, review and approve timecards, vacation and other requests in Paycom  Conduct daily review of PrecisionCare (Pcare), ensure timely completion and coordinate with Services Support Coordinator (SSC) team to monitor compliance and prevent overuse of DCE  Program and Service Development  Develop and publish community inclusion calendar monthly. Review inclusion logs weekly to ensure they are documented appropriately  Ensure medical and clinical meetings occur according to the agency expectations and standards. Determine how appointments need to be scheduled based on the medical meetings, ensure they occur and are scheduled as needed. Record and provide meeting notes and follow up on recommendations as assigned  Participate and follow up on recommendations from Day Program and Life Plan Meetings 

Incident Management  

Daily check for occurrence, if occurrences exist review for accuracy, and complete needed follow-up, i.e. notifications made, medical follow up completed etc.  Monthly ensure that items needed to close out occurrences are present, i.e, investigation summary, statements, etc.    As needed submit items to SRC to answer investigator and SRC recommendations, field and address any questions that arise   Submit SCIP forms, trends and other documents as needed    As needed attend SRC meetings to address specific concerns