Residences Concierge (Local candidates only)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Compensation: $2,100 - $2,200 / month

DescriptionThe incumbent serves as a point of contact for tenants and guests, and is responsible for handling guest and tenant requests in a friendly and caring manner. He/she will handle message, mail and parcel addressed to our tenants, guests, and staff according to the hotel procedures and our service standards in order to ensure satisfaction. The incumbent makes an effort to anticipate and meet the needs of tenants and guests by making reservations, planning special events, parties and meetings.

Overall Objectives\nPerform concierge services such as arranging transportation, airline reservations and changes, or any special request from the tenants.\nAnswer guest questions and handle guest requests in a polite and efficient manner.\nKeep updated on all information concerning the hotel services, local events, places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of tenants' and guests’ interest in order to be able to answer their requests and questions.\nKeep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future tenants, guests and hotel staff according to hotel procedures.\nOversee the upkeep of the lobby, and at times, support other departments.\n

Requirements\nImpeccable grooming and articulation.\nWarm, pleasant, friendly and confident, with good interpersonal skills.\nPossess good command of English (verbal and written)\nAbility to communicate in Mandarin and/or a second language will be an added advantage.\nMinimum 1 year’s relevant experience.\nPossess excellent judgment, attention to detail and ability to handle confidential information\n