Residency Clinic Manager Works closely with Administration and Residency Coordinator of the Graduate Medical Education (GME) program and Clinic Operations to ensure the Internal Medicine Residency Clinic operates smoothly and safely for patients, staff and visitors. Works with clinic employees to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to achieve the results. Interviews, hires, trains schedules and directs work, appraises performance and disciplines employees. Trains and develops staff with ongoing direction from Clinic Operations to ensure they are capable of performing their duties. Addresses complaints and resolves problems with the guidance of Residency Coordinator and Clinic Operations. Ensures at all times the department consistently operates in a high quality manner offering 5-star service and reports needs to Clinic Operations. Tracks time & attendance, scheduling and coordinating of staff including ETO requests and FMLA, in accordance with policies and procedures. Ensures data in EMR is accurate and correct; Runs necessary reports on a regular basis and ensures issues are corrected in a timely manner. Provides consistent communication to the Residency Coordinator and Clinic Operations, ensuring that information, reports, and materials are provided that clearly describe clinic activities and progress toward agreed upon objectives. Assist Clinic Operations with implementation of Health System emergency preparedness, infection control and regulatory compliance. Oversees medical supply inventory and orders supplies as needed. Represents South Central Clinics and South Central Graduate Medical Education program at functions as requested. Attends all staff or other special meetings as requested. Participates in budget development as it pertains to the Residency Clinic at the direction of Clinic Operations and the Residency Coordinator. Collaborates with GME Administration, Residency Coordinator and Clinic Operations to establish and follow policies and procedures for clinic day-to-day operations. Available to GME Admin, Clinic Operations, Internal Medicine physicians and residents along with staff at all times to respond to needs, emergencies and answer questions. Available to patients to answer questions and relay information regarding their care.