Overview Resident Assistant PT AM & PM Shifts, 25 hours/5 days weekly $18.50-$19.50/hour with benefits Ethel T. Chamberlain Women's Residence (Shelter) The Salvation Army of the Syracuse Area Do you have what it takes to be a Resident Assistant at our Women's Shelter? It takes an employee who is willing to support and guide the clients who reside with us. An RA is a kind-hearted individual that is empathetic, who will abide by rules and regulations, and is ever present when working their assigned shift. This position requires relationship building skills, ability to assist with answering the phones, housekeeping and food preparation for the women in our care. Your willingness to make sure that they are given a safe, secure, loving, and clean temporary home is imperative as they work to build a new life free from violence. The "RA" will also work with the Case Managers by assisting the clients with their daily living plans. Responsibilities • Conduct intake interviews, complete preliminary assessments, establish resident agreements, and orient new residents to the environment.• Assist Case Managers in working with residents on their individualized service plan.• Promote activities to increase competence with activities of daily living, parenting skills, and independent living skills.• Provide conflict resolution, crisis intervention, and supportive counseling as needed.• Supervise residents and maintain adherence to programs rules; counsel and impose consequences per policy. • Monitor social group activities, assist with recreational activities and other special events.• Maintain statistical accountability.• Provide clear and concise individual case narratives and log entries for all residents.• Answer telephone and respond to telephone inquiries.• Provide resources and referrals for 24-hour crisis telephone.• Monitor alarm system per after hour schedule.• Complete shift specific support services, i.e., chore assignments, intake packets, etc.• Maintain communication shift to shift in staff journal.• Complete cleaning and Maintenance duties; supervise/assist clients in chore activities. Qualifications + High School Diploma or Equivalent is required. + 2 or 4 year degree is preferred. + Transferable work experience within a customer service focused industry. + Ability to lift and carry up to 40 pounds and navigate stairs Equal Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Job LocationsUS-NY-Syracuse Job ID 2024-12892 Category Human Services Compensation Please Note: Total compensation exceeds the posted hourly rate of pay. Compensation Min USD $18.50/Hr. Compensation Max USD $19.50/Hr. Type Regular Part-Time