Application window is expected to close March 7th, 2025 (03/07/25). However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. We are seeking a Routing/Switching/XR-skilled Technical Consulting Engineer (High Touch Engineer (HTE)) to join our Customer Experience team to support a major US based Service Provider. You will be providing remote and onsite technical support for some of the common Cisco Routing platforms such as ASR9K, 8000 and NCS5500, and as well as Catalyst/Nexus product lines in customer's production network. You will be part of Cisco's CX (Customer Experience) Organization. You will work very closely with our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement.In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain and Account Team. This is a superb opportunity for someone with patience and a conscientious view of the customer to hone their skills and advance their career contributing to customers while working with an industry leader in networking technology. In this role you will also provide leadership and oversight for HTTS CSEs, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases and detailing RCAs. You will establish and maintain close relationships with your internal Cisco peers, (HTOMS, COMs, NCEs, SDMs, PMs), and most importantly the Customer in an ongoing basis, as well as their leadership team. First and foremost, you enjoy troubleshooting and solving problems. You also possess an in-depth knowledge of Routing/Switching related technologies, especially XR based Cisco platforms. You have experience giving onsite or remote technical support and speak English fluently. You also work independently, receiving minimal direction, with no instruction on routine work and general instruction on new assignments.The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a phenomenal opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major. Minimum Qualifications * BS in a technical field (CS/EE preferred) or equivalent plus 5-6 years related experience. * Deep knowledge of telecommunication systems, network environments, IP routing and switching. * Ability to analyze, use and configure medium and large enterprise/SP networks. * Ability to work independently, as this position only receives minimal direction with no instruction on routine work and general instruction on new assignments. * Able to isolate and resolve problems, determine root cause, document root cause in writing, and deliver known solutions with a high level of customer satisfaction. Preferred Skills * Python Scripting, API, Automation & Programming skills * Excellent written and oral skills Additionally * Provide consultation to independently debug complex product problems (CCIE highly desirable) * Provide systems/product training (internally and customer) * Act as a focal point for large account network problem resolution. * Typically interface with all Cisco Support and Engineering functions and organizations. * Establish and maintain Customer Trusted Advisor status Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. #WeAreCisco Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.