Posted Date :

29 Jan 2025

Function/Business Area :

Customer Service

Location :

Shimla

Job Responsibilities :

1. Work with various internal stake holders and get the SR s resolved on
priority.
2. FLT with the customer branch end stake holders.
3. Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for
faster resolution of fault.
4 Reporting of link status Daily / weekly / monthly wise & ensure to
maintain the customer link uptime.
5. Interact with customer IT/SPOC for all service related issues/
delivery.
6. Monitor DC/DR link and escalate internally for quick restoration.
7. Handle customer escalation and feedback effectively in time bound
manner.
8. Release the tracker on fault management to customer as well as
internal stake holder.
9. Work on SLA bound and get the monthly/ Quarterly reports.
10. Link monitoring and FT life cycle management on various scenarios.

Education Requirement :

BE/BTech/Diploma

Experience Requirement :

5 to 7 years

Skills & Competencies :

1.Customer Focused
2.Good Management Quality
3.People Management.
4.Good Oral and Written Communication

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