Resident Engineer's is responsible to perform daily routine L1 and L2 operations including alarm monitoring & surveillance, fault management, configuration/change management:

Support in initial investigation/triage of the tickets assigned by Surveillance Team Identification of network fault, analysis, and fault localization To coordinate with Next Level Support i.e., Nokia Care for resolution

 

Key Skills/qualifications

Bachelor's degree in engineering, IT or telecommunications 3-5 years' experience in network operations centres environments, with at least 2 on advance technical support SME roles. Experience with Nokia suite Operations tools is desired. New Zealand citizenship, residency or permit to work. Familiarity with New Zealand telco industry, networks, providers. This is an Auckland based role. Presentation skills particularly addressing a technical audience.

Please provide a cover letter.

The Resident Engineer will mostly be focused on the applications. The below tasks/activities shall be supported by the Resident Engineer

Provide direct line of coordination/interface into Core Operations team(s) to deploy and recommend automation initiatives for repetitive system admin tasks. Provide project support on any HSS related project/initiative with emphasis on minimization of impact to customers and other systems, as well as general operation and performance. Assist Operational teams and in coordination with Supplier support in reviewing release notes/risk and impact assessment for any SW/HW upgrades/patches and be involved in the deployment in coordination with Ops teams. Review for any pre-cautions/problem-notifications from Supplier support and its implication to the network and work on necessary action as required. 2nd level fault restoration and routine maintenance. Event and incident management, post incident reviews and assist in RCAs. Problem management. System, database and application administration Application backup and restore administration. Product/Solution fault ticket handling and coordinating with Remote Support for fault resolution together with 2degrees Ops team. On-demand emergency support. Adherence to policies Performance reporting. Provide a breakdown of each of the previous month’s performance statistics. Post go-live monitoring. The Resident Engineer will work with the Operations team to monitor the Supported Solution’s performance statistics on day-to-day basis subject to workload situation to provide visibility of its performance.