Summary 

 

The Resident Manager for Heritage Square Senior is responsible for the day-to-day management of the property including overseeing physical maintenance and upkeep, effectuating administrative and clerical tasks, maintaining positive resident relations, and adhering to all applicable rules and regulations. This position requires strong leadership skills and an understanding of diverse populations. This position involves independent judgement and discretion including when and how to delegate responsibilities to effectively manage the respective property. The Resident Manager must be able to analyze the respective property and highlight its best attributes to best manage the property. 

 

The Resident Manager is expected to use their independent judgment and discretion to maintain BRIDGE Property Management Company’s high standards of professionalism and service to provide residents with a safe, well-managed living environment and to meet the company’s goals and objectives. The Resident Manager must also effectively manage and supervise staff to ensure that property staff are responsive to the needs of residents and support resident interaction and retention.  

 

Responsibilities 

Interview potential residents to determine whether they meet applicable regulations and/or requirements as issued by any local, State, Federal government, or agency regarding income eligibilityIndependently determine content of and coordinate resident community meetings and resident activitiesCollect rent and serve late notices as needed and/or delegate the sameEnsure compliance with proper procedure and regulations for applicant certification and annual resident re-certificationOversee maintenance of property management software systems  Review, analyze and prepare weekly and monthly compliance reportsMaintain resident, maintenance, and vendor filing systems and/or delegate the sameKeep inventory of office and maintenance supplies and/or delegate the sameSupervise maintenance and office staff Supervise work of contractors and vendors including approval of services and associated invoicesConduct and/or oversee annual unit inspections including determining how to comply with regulatory agency program rules for any units that do not meet standardsProvide excellent customer service to residents and vendors and ensure that all staff do the sameAttend annual trainings and apply those trainings to ensure compliance with the Fair Housing Act and affordable housing regulatory complianceUse independent judgment and discretion to determine how to handle after hours emergenciesCoordinate and work with onsite team and local service organizations to provide resident servicesOversee and execute other projects as assigned

Qualifications  

Experience in low-income or affordable housing property management such that the individual can determine compliance using his/her own independent judgment and discretionExcellent communication and interpersonal skills for residents and to manage staffStrong computer skills including MS Word, Outlook, and Excel; Yardi a plusExcellent organizational skills, attention to detail and follow through including ability to manage staffAble to work independently, prioritize, meet multiple deadlines, and supervise team membersValid driver’s license and required insurance

Physical Requirements 

Able to ambulate 1000 feet without difficulty over varied grounds and terrainAble to lift 25 pounds from a standing positionAble to lift objects overhead, pivot and return object to original positionAble to sit at desk for extensive period of time

Preferred Qualifications 

For properties with supportive housing components, experience in supportive housing property managementCertification in Residential Apartment ManagementHUD, HOME, State affordable housing programs and tax credit experience Knowledge of property maintenance and physical maintenance/upkeep requirementsBilingual

Employee Benefits  

Employee medical, dental, and vision coverage 403(b) retirement savings plan with employer match 12 paid holidays, plus two weeks of paid vacation per year Opportunity to work toward a great mission!

 

BRIDGE Housing is an Equal Opportunity Employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records.