Allegro, Voted Great Place to Work! At Allegro Senior Living we are committed to being a premier senior living operator, placing people at the center of everything we do. Our pledge to offer the highest quality of service begins with our commitment to finding qualified team members who share our passion for providing an inspiring level of care and service. We cultivate a supportive and flexible working environment that motivates and empowers our team members to meet and exceed our residents' expectations. The only thing missing is YOU!
The primary responsibility of the Resident Relations Director (RRD) is to serve as a liaison to residents. The RRD is responsible for planning, development, evaluation, improvement of resident orientation, and services and insuring residents' needs are met before, during, and after move in. RRD will also assist Sales & Marketing with all resident move-ins (all levels of care) and on-site transfers to keep occupancy levels high.
Areas of Responsibility
Plan, implement, coordinate, and evaluate the provision of high-quality services and resident satisfaction programs needed and/or desired by residents. Maintain resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents, and an annual evaluation/quality assurance program. Answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to Sales and Marketing. Plan and coordinate all resident move-ins to community (all levels of care) and on-site transfers, working closely with the Lead Senior Living Advisor and the Sales & Marketing team. Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Maintenance Director and Executive Director. Prepare all required paperwork, schedule, and facilitate resident agreement signings, and assure smooth transition into community. Other job duties assigned – see full job description.