The Resident Relations Manager @ Byron Park is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty.
This is a full-time position, Tuesday-Saturday.
Pay range: $67-70k/yr
What will I do every day?
Manage and improve resident and family satisfaction and loyaltyProactively identify and address resident challenges and opportunities for improvementOversee a smooth and customer service-focused front deskMotivate and lead a high-performance Customer Service teamExecute the move-in and welcome, transfer, and move-out processes of residents effectivelyManage the department budgetHelp coordinate resident focus group meetingsAssists the resident in the selection and placement of furniture for his/her new home
What will I need to be successful in this role?
Excellent Customer Service and communication skills High school graduate or GED is required, bachelor’s degree preferred2-3 years of senior living industry experience
Strong people skills to handle escalated billing concerns
Great communication skills to lead the front desk (the hub of information for the community).
Having been a business off manager or director is a plus
Must be willing to cover nights or weekends as neededMust be willing to be on a Manager on Duty (MOD) rotating schedule
What’s in it for me? (Great Question!)
Competitive pay ($67,000-70,000/yr)A free meal per shiftHealthcare Benefits including Vision & Dental (Full-time only)Matching 401k (Full-time only)Paid Time OffRewards and Bonus OpportunitiesContinuous Training and Growth Opportunities
What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.
All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check
*Kisco Senior Living is an Equal Opportunity Employer
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