Resident Services Coordinator – Community Print (https://www.governmentjobs.com/careers/nashville/jobs/newprint/4859180)  Resident Services Coordinator – Community Salary $52,020.00 - $58,685.00 Annually Location 701 South Sixth Street, TN Job Type Full-Time Non Civil Service Job Number MDHA 07698 Department MDHA Opening Date 03/06/2025 Closing Date 3/19/2025 11:59 PM Central + Description + Benefits Position Description METROPOLITAN DEVELOPMENT AND HOUSING AGENCY HUMAN RESOURCES DIVISION Position Open: March 5, 2025 Position Closing Date: March 19, 2025 Job Announcement Position: Resident Services Coordinator – Community Salary: $52,020 - $58,685 In Office Work This position provides direct service to low-income residents who reside in MDHA properties and the Metropolitan area, participate in rental assistance programs, or maintain current standing on any MDHA housing waiting list. The coordinator promotes family stabilization, through services and programing which promotes health, responsible living, non- homelessness/eviction instills self-sufficiency. Initiates and conducts various programs and activities for youth, elderly and special populations. Conducts short-term counseling for individuals and families, i.e., issues related to eviction prevention, lease enforcement, and many other social issues such as domestic violence, truancy, and crisis intervention. Resident Services Coordinators must be able to define barriers to social, economic, educational, and physical barriers to obtaining or maintaining self- sufficiency and the skill to address them through an exhaustive service delivery network Conducts home visits as necessary to mitigate family service needs. Forms partnerships with service providers to improve services to the target population. Initiates and/or participates in meetings and other forums with MDHA staff to coordinate resolution of issues and resident problems, as necessary. The Resident Services Coordinator may serve a segment, portion or the MDHA housing community at-large. Resident Services Coordinators will conduct resident client assessments as needed and when possible. This position may serve residents via short-term information and referral service or via long-term case management to a small client caseload. MDHA offers competitive salaries and an amazing retirement program. Our Mission is to create affordable housing opportunities, support neighborhoods, strengthen communities and help build a greater Nashville. Typical Duties ESSENTIAL FUNCTIONS • Conducts client assessments to arrive at solutions to problems and provide well placed referral services • Responds to crisis situations; makes referrals to community resources • Works with other MDHA departments to coordinate services for residents and resolve client crisis. • Assess community needs and develops resources and programs to address these needs • Plans and implements group activities and programs for adults and youth that enhance self-esteem, self-sufficiency • Coordinates on-site services provided by other agencies, networks with community agencies • Assists with grant writing; organizes service data, including enrollment numbers, and client assessment results • Attends meetings, maintain records and prepares reports • Assists residents with requested resources such as utility, rent, drug rehabilitation, food, etc. • Coordinates community events with supervisor, Property Managers and Maintenance Supervisors • Conducts housekeeping inspections and encourages ongoing housekeeping skills • Conferences with Property Manager regarding resident conflicts including lease violations • Hosts food distributions for residents • Makes referrals for domestic violence services • Other related duties as assigned Minimum Qualifications REQUIRED EDUCATION, EXPERIENCE AND LICENSES: Bachelor’s degree in social work, a behavioral science or related field, plus four (4) years of experience in social services or a similar area. Candidates with accreditation earned in foreign institutes are encouraged to apply. EQUIPMENT USED Personal computer, automobile, general office and audio-visual equipment. Case management software, YARDI SUPERVISION EXECISED As directed by Resident Services Supervisor or Manager. LICENSE REQUIRED Valid Tennessee driver's license. Preferred Experience, Knowledge, Skills, and Abilities Knowledge, SKILLS AND ABILITIES Behavioral Skills: Knowledge of methods and principals involved in social assessment and treatment; an understanding of individual and group behavior; ability to establish meaningful relationship with clients on an individual and group basis; knowledge of community resources; knowledge and understanding of child development, the aging process, and substance abuse. Technical Skills: Ability to communicate clearly and effectively both orally and in writing; ability to plan and implement program activities; ability to direct the work of others; ability to deal tactfully with the public; willingness and mental and physical ability to perform the duties in this classification Physical Skills: Ability to perform work with or without an accommodation that requires sitting, standing, and walking, dexterity of hands, clarity of vision, speech, hearing and powers of observation; other physical duties as required. Financial Skills: Basic math- Expense reports THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS. Apply at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=790b0041-9dbf-44c2-b0f4-a7c9d148bf03&ccId=19000101\_000001&jobId=503236&lang=en\_US. Upon reviewing all applications submitted for job openings, the Human Resources Office will notify those applicants who are selected for personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screen in order to be hired. MDHA is certified by the State of Tennessee as a Drug-Free Workplace Metropolitan Development and Housing Agency 701 South Sixth St. Nashville, Tennessee 37206 www.Nashville-MDHA.org TDD#252-8599 To request a reasonable accommodation or assistance with language interpretation, please call 615-252-8550. Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs. CORE BENEFITS Medical: Choice of two plans; Metro pays 75% of premium Dental: Choice of two plans; Metro pays for single coverage Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days) Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro Paid leave: (Full-time employees) + Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office) + Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office) + Sick leave: 12 days of sick leave per year + Other leaves: Judicial leave, military leave, bereavement leave *See the Human Resources webpage for more details and optional benefits at nashville.gov/hr Employer Metropolitan Government of Nashville & Davidson County Address Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210 Phone (615) 862-6640 Website http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx Please verify your email address Verify Email