Job Summary

As a Resident Service Coordinator, you will be responsible for working with residents and responding to inquires and concerns within the community, providing strategic, proactive and a high level of service in all endeavors. The role supports the Community Manager in the overall operations of the community to achieve occupancy and income goals; while also partnering with operations, leasing, service associates and vendors to support the community’s operations, and safety objectives.

Your Impact and Job Responsibilities

Responsible for all leasing functions from presenting the community benefits and amenities to potential residents, to processing of applications, and qualifying potential residents according to community guidelines, and preparing leases. Provides community information and customer service to residents. Coordinates with the Community Manager and Property Accounts Specialist on eviction processes working with counsel, as needed, to ensure desired results. Responsible for identifying apartments in conjunction with the community and service managers to record amenities as appropriate in property PMS. Inspects conditions of move-outs to document charges prior to reconciling security deposits or identifying property/renovation programming. Administers the lease renewal program, if applicable. Completes/updates the renewal worksheet, writes and delivers renewal cards at least 65 days prior to the lease expirations, or in accordance with your state regulations/guidelines. Responsible for generating and delivering renewal letters 65 days prior to lease expirations, and updates information in the property management system. Monitors repeat service requests on behalf of residents, and coordinate with service team to ensure timely and accurate completion, as well as escalating issues to the Community Manager. Responsible for addressing resident complaints and providing a satisfactory resolution, while maintaining a high rate of resident satisfaction, in addition to following up with residents after satisfaction surveys to promote further resident satisfaction. Adhere to all local, state and federal laws including all laws governing Fair Housing. Comply with company policies and procedures, including standards of performance (SOP). Establish and maintain good relations with residents, prospective residents, all customers and co-workers. Communicate in a courteous and professional manner at all times.

What You’ll Bring- Desired Skills and Experience

Ability to prioritize multiple tasks efficiently Excellent customer service skills Ability to work well with others in a team environment Strong problem solving skills and communication, both written and verbal  High school diploma or equivalent preferred

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

Industry leading 12 weeks paid parental leave Competitive hourly compensation, leasing bonuses, and incentive program participation Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance 401K + match Generous paid time off, volunteer time off, and paid holidays A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement Commitment to job and career advancement

Typical Base Pay Range: $17.50 - $25.00 per hour, plus bonus program participation

This pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate and the actual pay may vary depending on related work experience, certifications, education, and other job related factors.

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.  For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates.  We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence.  Overall we are a collection of people who strive daily to “find the good and leave it better”. 

Waterton welcomes all.

Waterton is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.