Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. As a Resident Services Manager with Bell, you will be responsible for leading and directing all activities related to the care and retention of current residents. This position leads and motivates the Resident Services staff members to provide service to residents and maintain a high level of resident satisfaction. What we can offer you: + Opportunities for career growth + Total rewards benefits package + Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time + Customized training programs + Associate referral bonus plan + Diverse, equitable, and inclusive work environment + A culture that empowers you to make a difference What you’ll do to make a difference: + Respond to residential complaints and concerns in a timely and professional manner + Maintain a professional and friendly atmosphere in the office and public access areas + Maintain and update resident lease files and computer records for the community, including a generation of reports + Support Resident Services Consultants in providing customer service to residents to ensure that Fair Housing Guidelines are followed + Ensure all work order requests are entered, tracked, and completed in a timely manner + Greet current and potential residents and assist with questions + Share ideas for improving resident satisfaction with the Community Manager + Ensure that guest suites are reserved and checked out appropriately + Follow up with residents throughout their lease terms and coordinate the renewal process for each lease + Follow Fair Housing Standards in all matters when working with residents + Regular attendance and punctuality What you bring to our team: + Demonstration of Bell Core Values + BA/BS in business, sales, or related field, relevant experience, or a combination + 2+ years of experience in multi-family leasing or 2+ years of experience in B2B selling desired + Exceptional customer service and interpersonal skills + Strong knowledge of MS Office Suite preferred + Excellent written and oral communication skills + Strong marketing skills required Physical requirements of the job: + Walking, bending, reaching, climbing, and lifting to 30 lbs. + Ability to work with mechanical and electrical equipment, as well as hazardous materials + Must be comfortable with heights and moving heavy objects About Bell Partners Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference. Join Bell to be a difference maker. Apply today! Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.