Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. Resident Services Specialist II We are seeking a Resident Services Specialist II to join our team. This role is integral to our operations, providing effective customer service to both tenants and non-tenants through incoming calls and e-mails. The successful candidate will have in-depth knowledge of our company’s products and programs. Responsibilities: + Handle inbound calls and/or emails from tenants, vendors, potential tenants on a daily basis, regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions. + Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling. + Provide accurate and timely assistance to the caller and document transactional activity in CRM database or other systems, ensuring proper call handling and follow up as needed. + Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope. + Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information. + Support the department by assisting with special projects and other administrative duties as assigned. + Attend in-person meetings and trainings as required. Requirements: + High school diploma or GED required. + Associate’s Degree preferred. + A minimum of one year of experience within an inbound call center environment required. + Experience with customer service software applications preferred. + Bilingual abilities (English/Spanish) are a plus. + Knowledge of Real Estate, construction, and/or Property Management industry preferred. + Proficiency in PC skills and MS Office Suite required. + Excellent communication (verbal and written), problem-solving, time management and conflict resolution skills. + Strong relationship management, organizing and customer service skills. Build your career with us: At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. #LI-SC1, #LI-Hybrid CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/