Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries. Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking: Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.  Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.  Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.  Schedule: Business Hours (8:30 am to 5:00 pm) Pay: Between $28 and $31 per hour About the Position This is a full-time position with some flexibility in start and end times with some occasional overtime and weekends. During this time, you will be instrumental in providing comprehensive technology support for residents. Under the direction of the Senior Resident Technology Specialist, you will be responsible for providing technology support and services to Goodwin Living Residents and Members. This role involves assisting with the setup, troubleshooting, and maintenance of various consumer-based technologies, ensuring residents receive timely and effective support. Along with the Senior Resident Technology Specialist, you will serve as the primary introduction to the IT department for new residents, ensuring welcoming and exceptional customer service experience. Key Duties Resident Onboarding: Meet with new residents upon move-in to review Goodwin Living technology services and assist with setting up their devices (PCs, Macs, tablets, phones, smart phones, printers, TVs, cable boxes, DVRs, smart speakers, and other consumer technology). Technical Support: Address and resolve technology support requests promptly, including device setup and troubleshooting internet and private network connections. Educational Services: Aid as needed with individual and group educational sessions on various technical subjects, delivered either remotely or in residents' homes. Job Requirements Self-Motivation: Ability to work independently without supervision. Customer Service: Excellent customer service skills, ensuring a positive experience for residents. Communication: Strong verbal and written communication skills. Time Management: Excellent time management skills to handle multiple tasks efficiently. Team Collaboration: Ability to work well with others and contribute to a team environment. Technical Proficiency: Strong understanding of consumer-based technology. Certifications: A+ certification is a plus. A sampling of our many benefits! We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members: Paid Time Off Health Insurance Dental Insurance Vision Insurance DailyPay: Work and get paid the same day! Tuition Assistance for Career Development Student Loan Repayment Program Financial assistance with U.S. Citizenship application or DACA Renewal ESL classes Tutoring for ESL, Citizenship Test & GED Staff Emergency Grants Retirement Plan- 401(k) Free Meals, Access to a Fitness Center, Pool, and More About Goodwin Living At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024! Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.