TELECARE CORPORATION
RESIDENTIAL COUNSELOR II -- Canyon Vista
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
Canyon Vista is a 57 unit transitional and permanent supportive housing (PSH) program serving adults in San Mateo County with serious mental illness. Telecare will provide onsite case management, housing stabilization and rehabilitative services to tenants living in transitional and PSH units. Services onsite will be available 24 hours a day, 7 days per week.
Shift Available:
On Call; Shift Hours and Days vary as needed
Expected starting wage is $22.44.
STATEMENT OF PURPOSE
We exist to help people with mental impairments realize their full potential.
MISSION STATEMENT
Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness.
POSITION OBJECTIVE
The Residential Counselor provides direct and indirect services to both individuals and groups of residents.
QUALIFICATIONS
At least three (3) years of direct service experience in a mental health setting is required. High School graduation or a G.E.D. equivalent required; an AA Degree in a related field is preferred. Necessary skills include the ability to communicate well and knowledge of psychiatric treatment modalities. The ability to read, write and speak English is crucial. Must have a valid California driver’s license, a DMV clearance for insurability, a vehicle (approved for safety), and proof of insurance. Applicant must be finger printed, sign under penalty of perjury that there has been no conviction of any crime, other than minor traffic offenses, and receive clearance from the Department of Justice/FBI. Must have completed first aid and CPR training or obtain certification with four (4) weeks of hire.
KEY RESULT AREAS
MISSION, VALUES AND BELIEFS
Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with residents, the public and other staff members.QUALITY AND QUANTITY OF WORK
Provides safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care. Establishes, maintains, and co-facilitates a therapeutic relationship with residents. Orders, logs and distributes medication. Audits and updates the resident charts to ensure compliance with Community Care Licensing (CCL) and CARF requirements/standards. Supervises and audits the medication management to ensure compliance with CCL and CARF requirements/standards. Updates program and CCL forms to meet CCL and CARF requirements/standards. Drives residents in own vehicle when needed for appointments. Drives residents in the Program van on outings. Maintains the inventory and orders equipment and supplies for activity programs, as directed. Provides daily living assistance including promoting and assisting residents in developing self-help skills. Completes incident reports and forwards to Supervisor in compliance with established policies and procedures. Notifies appropriate agencies of any known or observed incidents of client abuse. Provides case management: schedules appointments, communicates with conservators and treatment teams, arrange and conducts group outings and activities. Assists with admissions and discharges. Provides medical assistance: takes temperatures, blood pressure, pulse and provides First Aid when needed.TEAM MEMBER PARTICIPATION
Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions. Reviews and implements resident service plans. Actively participates in team meetings and service planning meetings as directed. Demonstrates knowledge of management of assaultive behavior techniques. Responds to emergency/crisis situations.ASSESSMENT
Observes, records and reports residents’ behavior as per applicable State, County and Telecare guidelines. JUDGMENT, DECISION MAKING AND INITIATIVE Demonstrates knowledge and proper use of equipment and supplies. Promotes and assists residents in developing self-help skills. Demonstrates good judgment, decision making, and initiative at performing daily tasks.RELATIONSHIPS WITH OTHERS
Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.QUALITY IMPROVEMENT
Continually focuses on assigned tasks and seeks and implements improvements as necessary. Understands and demonstrates the safety program in all activities. Protects residents from behavior that could damage themselves or others. Practices universal precautions at all times.CUSTOMER AND COMMUNITY RELATIONS
Demonstrates a knowledge of Telecare’s customers including clients/residents, families and governmental agencies in all interactions and conduct. Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community. Assures resident confidentiality.PLANNING AND TIME UTILIZATION
Completes and follows through with tasks and assignments, meeting expected deadlines. Coordinates groups and special events as directed.ATTENDANCE AND RELIABILITY
Understands and demonstrates knowledge of all policies associated with attendance.PROFESSIONAL DEVELOPMENT
Attends all assigned in-service education classes. Role models excellent professional practice. Always dresses appropriately and professionally. Participates in ongoing supervision with designated supervisor.PHYSICAL REQUIREMENTS
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
POSITION PHYSICAL REQUIREMENTS
ACTIVITY
(Hours per day)
NEVER
0 hours
OCCASIONALLY
up to 3 hours
FREQUENTLY
3 - 6 HOURS
CONSTANTLY
6 - 8+ HOURS
Sitting
x
Walking
x
Standing
x
Bending (neck)
x
Bending (waist)
x
Squatting
x
Climbing
x
Kneeling
x
Crawling
x
Twisting (neck)
x
Twisting (waist)
x
Hand Use: Dominant hand Right--- Left---
Is repetitive use of hand required? YES
x
Simple Grasping (right hand)
x
Simple Grasping (left hand)
x
Power Grasping (right hand)
x
Power Grasping (left hand)
x
Fine Manipulation (right hand)
x
Fine Manipulation (left hand)
x
Pushing & Pulling (right hand)
x
Pushing and Pulling (left hand)
x
Reaching (above shoulder level)
x
Reaching (below shoulder level)
x
LIFTING
CARRYING
Never
0 hrs.
Occasionally
up to 3 hrs.
Frequently
3 - 6 hrs.
Constantly
6 - 8+ hrs.
Height
Never
0 hrs.
Occasionally
up to 3 hrs.
Frequently
3 -6 hrs.
Constantly
6 - 8+ hrs.
Dis-
tance
0-10 lbs.
x
x
11-25 lbs.
x
x
26-50 lbs.
x
x
51-75 lbs.
x
x
76-100 lbs.
x
x
100+ lbs.
x
x
OTHER JOB REQUIREMENTS
YES
NO
(If yes, briefly describe)
a.
Driving cars, trucks, forklifts, and other equipment?
x
Driving van
b.
Working around equipment and machinery?
x
c.
Walking on uneven ground?
x
Walking outside occasionally
d.
Exposure to excessive noise?
x
e.
Exposure to extremes of temperature, humidity or wetness?
x
f.
Exposure to dust, gas, fumes, or chemicals?
x
g.
Working at heights?
x
h.
Operation of foot controls or repetitive foot movement?
x
i.
Use of special visual or auditory protective equipment?
x
j.
Working with bio-hazards such as: blood borne pathogens,
x
sewage, hospital waste, etc.
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.