About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

b.

The primary responsibilities of the role include:

• Live and promote the Four Seasons philosophy of service excellence.

• Ensure the company policies and procedures are followed at all times.

• Promote positive work environment.

• Perform duties within 9-12 hours per day and split shifts may occur

• Must be willing to perform any additional tasks /duties as assigned by Four Seasons upper

management

• Participate and lead daily briefings and monthly departmental meetings.

• Attend all compulsory trainings and meetings.

• Cross training will occur in other departments to help build knowledge and better the guest

experience- Will and can include

✓ Concierge

✓ F+B

✓ Kitchen

✓ Spa

✓ Housekeeping

✓ Recreation

✓ Residences

• Maintain complete knowledge of :

o Hotel features/services, hours of operations

o Hotel room types, numbers/names, layout, amenities and locations

o Hotel room rates, special packages and promotions

o Daily expected arrivals/departures

o Scheduled daily guest activities,

o Local events, attraction, holiday schedules

• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

• Obtain assigned villa Hosts key and ensure its security – adhering to the correct procedure

• Adhere to Four seasons grooming standard at all time.

• Accommodate all guest requests expediently and courteously. Follow up with designated resort

personnel to ensure completion of request.

• Relay accurate directions to guests’ desired destination within local area and distribute maps with

highlighted routes.

• Coordinate guest requests with concierge according to departmental standards, to include minimum

of:

1- Airlines réservations, changes, confirmations & cancellations.

2-Transportation from resort to airport and return

3- Limousine reservations

4- Car rentals

5- Babysitting services

6- Business center services/fax or telex services/mailing and delivery services.

7-Restaurant reservations, activities

8- Dry cleaning, laundry, alterations, repairs

9-Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health

club facilities.

10-Flower requests/purchase

11-Salon appointments

12-Shopping services

13-Sightseeing tours

14-Medical services

• Communicate all guest comments (complaints, preferences, suggestions about facilities offered,

needs, etc.) or special occasions (birthday, anniversary, honeymoon, etc.) to relevant people and

keep own team updated

• Liaise closely with the concierge to coordinate arrivals and departures.

• Establish an effective guest relation to ensure repeat business.

• Duties WILL include for each new arrival prior, during and after the guest stay : -

1. Check System to gain guest details

2. Order flowers and arrange Welcome drink for arrival

3. Check all electrical equipment is in working condition. Note any repairs needed and follow

up through

4. Ensure the suite is prepared according to personal preferences of the guest, note any

VIP’s, Special Attention guests & rectify any deficiencies.

5. Check the suite thoroughly for cleanliness and inspect as per Housekeeping Standards

6. Complete Arrival checklist, Mini Bar check lists, kitchen inventory

7. Ensure all amenities and magazines in the villa are up to date, adequate and properly

placed.

8. Perform all tasks as detailed in the standard training manual.

9. Be a personal concierge – offering activities / excursions in and out of the resort – link with

concierge for all bookings and accompany guest if they prefer

10. When seating guests at outlets – check with manager – if outlet – busy - MUST serve

your guess following F+B standards

11. Daily inspect housekeeping service and set up pool deck

12. Prepare breakfast in villa to include the cooking of eggs, baco