Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Residential Liaison

SUMMARY

The Residential Liaison is responsible for ensuring a wonderful owner experience while providing excellent customer service. The right candidate should possess strong concierge and project management skills, ability to multitask, creativity, problem solving skills and be able to work independently. Must have experience in providing information and assistance to owners regarding Big Sky attractions or points of interest, booking reservations for owners both within the resort and at outside facilities, properly logging all owner requests and performing follow up with owners, creating individual and personalized itineraries and maintaining good communication with other departments regarding owner requests or special needs as necessary.  

The Residential Liaison will also work very closely with outside vendors, contractors and engineering during owner renovations or maintenance work and should have the ability to build trust and develop strong relationships with people from diverse backgrounds and cultures. Attention to detail and organization is crucial to succeed in this role.

ESSENTIAL FUNCTIONS

Assist with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.Act as personal concierge for owners and assist with pre-arrival or in-house requestsAssist with new owner onboarding, preparing forms, utility setup and organizing appliance manualsPrepare residences for owner arrival on property according to owner preferences and requestsAssist with coding and submitting invoices for payment as well as updating department checkbookAssist with executing preventative maintenance plan for unsold residencesAssist with preparing residences for inspections and closings (walk through and identify defects)Deliver owner mail and packagesCommunicate results of weekly/monthly Preventative Maintenance Inspection program to participating ownersComplete Work Order Request forms received from Engineering, bill and communicate results with ownersAssist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence featuresAdministrative and organizational office workCreate personalized WOW’s to enhance the ownership experienceAssist with various other projects that will enhance the ownership experience

QUALIFICATIONS

College Degree preferredMinimum of two years’ experience in a luxury hotelMinimum of two years’ experience in customer serviceExcellent telephone etiquetteExceptional guest recovery skillsEnjoy interacting with people in a fast paced environmentExcellent organizational and time management skillsStrong knowledge of MS office, including Word, Excel, PowerPoint and OutlookMust possess positive attitude and passion for hospitalityMust be willing to participate in a learning environmentMust integrate company values throughout all interactionsMust be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals.

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing. Must be able to lift at least 50 lbs. and deliver packages safely to residences or storage closets.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.