Summary of Work Activities and Responsibilities:

Under the supervision of the Assistant to the Director for Operations, the Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms.

Main Duties and Responsibilities:

I. URH Reservations, Applications, and Admissions Management

Assists with queries of potential residents and transients and monitors the various communication channels of URH Processes reservations of URH rooms and facilities Prepares the reservation forms and receives and processes dorm reservation and application, ensuring all necessary documents are in order Assists in the review of previous residents’ files for any concerns and flags them to the Assistant to the Director for Operations for consideration Prepares the acceptance letters and dorm kits, and communicates the house rules to the incoming residents Implements an organized filing system for each application, ensuring that all documents are kept confidential Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS

II. Facilities Upkeep and Maintenance

Conducts regular inspection of common spaces and grounds maintenance, and schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly Assists in coordination of resident-related concerns with the appropriate offices and helps in the monitoring and resolution of these concerns Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times Initiates job order process request for facilities and IT-related requirements, in coordination with the Senior Residential Operations Assistant

III. Room Check-in and Check-out Management

Attends to the check-in process Coordinates the clean-up of rooms with the housekeeping team and ensures that the rooms are ready for check-in Facilitates the check-in process of residents and transients and provides orientation of house rules Attends to the check-out process Coordinates the room check and clean-up to ensure that everything in the room is still accounted for, including the return of room keys Coordinates with the Office Assistant for Collections and Inventory Support to ensure that residents and transient guests have fully settled their bills prior to check-out Monitors the appliance/s brought in and out by the residents Assists the Senior Residential Operations Assistant with the residents’ submission of the Appliance Declaration Form.

IV. Frontline and Office Support

Attends to inquiries of potential residents and the requests of the residents from various URH communication channels Accompanies the parents/ visitors in touring the URH facilities Manages the receipt and release of packages and documents delivered for the residents and the Office Keeps a record of the lost and found items of residents, including coordinating with the Campus Safety and Mobility Office Routes URH memos and announcements from various communication channels to the residents and transients

*Full JD may be requested