Role Summary: The Residential Operations Specialist with the support of the Director of Residential will oversee and
provide support to multiple OPWDD (Office for People with Developmental Disabilities) residential homes. This role
requires a dynamic leader with strong organizational and interpersonal skills who can adapt to different environments and
manage diverse teams. The Residential Operations Specialist will be responsible for maintaining high standards of care,
ensuring compliance with regulations, and addressing any operational challenges that arise.
Role Responsibilities:
Provides managerial support to residential homes where there is escalated level of needs.
Acts as House Manager in the absence of a House Manager as assigned, ensuring adherence to OPWDD
regulations and organizational policies.
Manages up to 3 site in a House Manager capacity, as needed.
Reviews systems within the locations to ensure uniformity across programs.
Conducts regular site visits to monitor the quality of care, address any issues, and ensure the homes are
operating efficiently
Trains staff, provides clear expectations of house needs, and shift responsibilities, and ensures all staff is enrolled
in and completes additional training as needed.
Assists with interview process, hiring decisions, and ensuring all staff is held accountable to all policies and
procedures.
Maintains accurate and up-to-date documentation related to resident care, staff performance, and operational
procedures.
Provides on-site support during emergencies or crises, including conflict resolution and immediate problemsolving.
Reports on operational status, challenges, and successes to Director of Residential.
Facilitates effective communication between different residential homes, support departments and organizational
leadership.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described,
and may be amended at any time at the sole discretion of the Employer.