Job Title

Residential Training Content Specialist

Position Overview

Shaw Industries is seeking a Residential Training Content Specialist to produce high-quality content that aligns with our Residential Customer Care objectives and the enterprise. This includes creating engaging text, image, and video content for all email and digital platforms to be distributed to Residential Customer Care associates. The Residential Training Content Specialist will play a vital role in driving success for Customer Care to support Residential’s $4B+ business by collaborating closely with leadership in an assigned geography and/or business partners on developing customized content and identify new approaches to reach associates.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo  and more.   

 

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.  

 

Responsibilities

Content Development

Develop training content that aligns with Residential’s goals and objectives by collaborating with leadership and/or business partners.

Identify new content approaches and opportunities to achieve outcomes.

Create engaging and interactive training materials using Adobe Creative Cloud or similar platforms to design e-Learning, modules, videos, simulations, and graphics to meet the needs of Residential Frontline and Support roles where associates gain comprehensive understanding of the subject matter.

Implement soft skills training into content with a focus on the art of listening, communicating, finding solutions, personality flexing, and navigating ambiguity.

Implement technical skills training into content with a focus on product, systems, software, and technologies.

Project Management

Participate in all phases of a project’s life cycle with initial planning through closure.

Manage multiple projects simultaneously, ensuring they are completed on time and within scope of expectations.

Provide regular updates on project status, progress, and any issues that arise.

Maintain and update training materials within a digital library.

Product Knowledge

Learn and understand Residential flooring brands to develop content that is captivating and effective for ongoing product awareness.

Strategic approach to training materials to address specific product knowledge gaps with a goal of enhancing learning.

Measurement and Evaluation

Assess the effectiveness of training programs and track the progress and impact of training initiatives over time to continuously help develop skills and overcome challenges.

Regularly gather feedback from associates, managers, and other stakeholders to identify areas for improvement and make data-driven decisions to enhance the quality and relevance of training materials.

Other Duties

Occasional travel to attend training conferences and/or make customer visits and apply learnings to continuously provide superior training content.

Work independently and collaboratively with team members and other departments.

Qualifications

High School Diploma/GED required. Bachelor’s degree in Marketing, Instructional Design, Graphic Design or a related field.

3+ years' experience in content creation with design software tools, such as Adobe Creative Cloud, including the ability to edit and enhance images and video content.

Expertise in using presentation tools, such as Microsoft PowerPoint to create compelling slideshows with a passion for storytelling.

Must be able to learn different learning management systems (LMS).

Must be able to simplify complex concepts and write in a user-friendly manner.

Excellent communication and collaboration skills.

Strong project management to manage multiple projects simultaneously while prioritizing to meet deadlines.

Must be detail-oriented with a strong commitment to quality.

Required Competencies

Execute Action Plan

Deliver Compelling Communication

Drive Results

Demonstrate Good Judgment

Learn Continuously

Shaw benefits include: 

Medical, dental, and vision insurance 

Life insurance and disability coverage 

Tuition reimbursement 

Employee assistance program 

Health savings account 

Paid Time Off 

Parental Leave 

401K and Retirement Plans 

Product discounts for employees 

Adoption assistance 

Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) 

And much more. 

 

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.