Resort Front Desk Agent
Six Flags
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
What You Will Be Doing:
How You Will Do it:
Operate the Front Desk system to make reservations Check-in guests into the computer, establishes credit and give the guest accurate information Proper distribution of room keys and staff keys Handle phone lines from both in-house guests and public calls Dispatch pertinent information to corresponding departments Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folioAdditional Job Requirements:
Must have hotel/lodging experience Must able to work days, nights, weekends, holidays, and any other shifts as necessary Must provide resume Must have general computer knowledge Previous experience with Credit Card Machine and cash handling preferred Must be a friendly, outgoing “people” person with a good attitude and smile Must be able to stand up to four (4) hours at a time and reach above shoulder level Must be comfortable answering and transferring calls Knowledgeable of hotel property and safari Possess ability to multi-task and work in a fast-paced environment Possess ability to remain calm and professional in all situations Knowledgeable in all hotel and water park services and hours of operation
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
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