Direct daily activities, plan and assign work, ensuring that staffing levels are always appropriate. Develop your team and improve their performance through coaching and feedback, creating performance and development goals for colleagues, and recognizing good performance. Train colleagues to ensure they comply with the required standards and have the necessary tools to work efficiently. Recommend or initiate any HR-related actions when needed. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Interact with guests and external contacts, including current and potential clients, government officials, travel industry representatives, suppliers, competitors, and local community members. Ensure the hotel delivers the highest level of guest satisfaction through excellent guest services and amenities. Maintain a safe and secure environment for guests, team members, and hotel assets, in compliance with hotel or owner policies, procedures, and regulatory requirements. Foster relationships with outside contacts. Act as the public relations representative to raise awareness of the hotel and brand within the local community. Drive team member involvement in community organizations, activities, and businesses. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.