+ Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers + Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance + Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently + Recommend or initiate any HR elated actions where needed + Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management + Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members + Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities + Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts + Act as public relations representative to raise awareness of hotel and brand in local community + Drive team member involvement in community organisations, activities and businesses + Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint + Perform other duties as assigned. May also serve as manager on duty + Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability + Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.