JOB SUMMARY: Greets and provides directions to Guests / drivers dropping off and picking up throughout Universal Orlando Resort; including Epic Universe, CityWalk Bus Hub, Resort Hotels, Volcano Bay and Special Events. MAJOR RESPONSIBILITIES: + Answers Guest questions and offers general UO information while providing exemplary guest service. Provides Guests with assistance as needed. + Assists with loading Guests into resort buses at resort and park locations as well as Special Event transportation. + Directs buses to appropriate parking locations, manages traffic control for Special Events, redirects cars to appropriate parking or drop off/pick locations, records various data for guest/vehicle flow. + Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings. Responsible for ensuring a neat and organized work area, trash removal, keeping the area free of debris and the proper maintenance of equipment and/or props. + Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and Team Member involvement activities. + Perform other duties as assigned. EXPERIENCE: Six months to one year guest service and/or parking experience preferred; or equivalent combination of education and experience. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE