Description Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS and many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model. At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Resource Manager with strong operational, organizational, collaboration, and communication skills. This will be someone who is passionate about the Professional Services business, helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound. About this role: The Resource Manager (RM) works with ProServe Business and Project leaders as well as the broader ProServe Strategy and Operations Pillars to execute the resource management mechanism. The individual will manage daily responsibilities and strategic initiatives to benefit multiple stakeholders. They will use their in-depth experience to support the Professional Services Sales and Delivery Practice teams. The RM will continuously improve resource management processes and functions, and ensure that effective management of company and external resources is operationally effective and maximizes outcomes for our people, customers, and partners. The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. They will demonstrate experience providing strong business analytics and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are able to roll up your sleeves, dig in and get the job done. In this role you will anticipate bottlenecks, make trade-offs, and balance the business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. Key job responsibilities - Lead regular reviews with ProServe leadership teams to monitor business efficiency, work through conflicts, identify opportunities for improvement, and drive action to deliver improvements - Define and present analytics associated with resource management including utilization, capacity, and efficiency to regional leadership - Take accountability for deep analysis resulting in action-based business outcomes - Drive system and process improvement initiatives - Prepare regular Supply/Demand analysis for Segment leadership - Work with engagement and practice managers to leverage the best available staffing options from internal regional resources, center of excellence staff, and third party partners - Define and coordinate the introduction and implementation of new Operations/Resource Management tools, infrastructure, and mechanisms - Support the strategic planning process, the annual, quarterly, and monthly rhythm of business by designing, creating, and providing in-depth business analytics About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - 3+ years of experience in resource management, consulting operations, workforce planning, supply and demand balancing, and/or tactical resource management, preferably within a high-tech professional services organization. - Ability to develop data-driven approaches, leverage technology for insights, collaborate with stakeholders, design and enhance resourcing efficiencies, drive decision-making, and thrive in a fast-paced, dynamic, and highly collaborative work environment. - University degree, preferably a graduate degree in Business, Computer Science, or equivalent experience coupled with experience with Salesforce/CRM applications, Quicksight, or similar systems. Preferred Qualifications - Excellent experience managing resource utilization and pipelines - Understanding of technology skillsets is a plus - University graduate degree (i.e. MBA) in Business, Computer Science or other relevant field or equivalent experience - Familiarity with resource automation systems and software - Quicksight modeling skills and ability to create insightful analysis