Resource Planner – Vilnius, Lithuania

Do you enjoy planning for the future and ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our Workforce Management function? Are you interested in joining a Globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Resource Planner.

Western Union powers your pursuit.

Role Responsibilities

You will be part of the Global Workforce Management team, which is responsible for workload forecasting, staff capacity planning, scheduling and real-time performance monitoring.

You will also focus on delivering great customer experience and ensure long-term company success in achieving organizational goals.

Continuously analyzing current performance, taking note of recent historical trends and conducting real-time re-forecasting to make necessary adjustments in staffing plans.

Collaboration with other Operational teams to achieve service level goals and business objectives.

Producing call volume forecasts on a daily, weekly, monthly and annual basis.

Generating and evaluating staffing schedules, ensuring data is updated in the scheduling system.

Creating staffing models and providing recommendations based on analysis.

Comparing results to forecasts and identifying opportunities for improvement.

Performing any other related duties.

Role Requirements

Strong analytical and communication skills.

Excellent MS Office skills, especially MS Excel.

Ability to multi-task and work with minimum supervision.

Experience in a call center or Operations is preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1,750 – 3,083 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include: 

Private Health Insurance (3 options)

Life & Accident Insurance

Additional days off

Wide variety of discounts and special offers

⁠Free Fitness facilities

Volunteering activities

Referral program

Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

12-31-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.