Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Meaningful work you will be a part of   

 As a Resourcing and Deployment Specialist, you will work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:   

Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, resolving unassigned clients and reallocations for new CSS joiners/leavers 

Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics  

Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements. (via Partners and Managers coaches) 

Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement. 

Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts. 

Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs. 

Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments. 

Develop expertise in RM technology, particularly TalentLink Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement 

Ensure staff assignments comply with firm quality standards (QMSE) 

 

Experiences and skills you’ll use to solve 

An understanding of Resource Management and its link to the business strategy 

Strong judgment and problem-solving skills, including the competency to understand the business impact of relevant staffing options 

Ability to communicate effectively in English (both written and verbal), negotiate and influence, consult with others, build relationships, facilitate group discussions, and execute on change management activities 

Experienced in analyzing data and interpreting findings to make recommendations on actions 

Demonstrated ability to make independent decisions and exercise sound judgment with minimal oversight 

Capable of professionally interacting with Partners and all staff levels, respecting the confidential nature of the work, and leading with empathy when appropriate 

Strong sense of professionalism, integrity, and tact; proactive self-starter, with a high level of personal motivation 

Ability to manage complex projects and demonstrate agility under tight deadlines 

Demonstrated ability to follow process with agility to make changes as required 

When applying to a Quebec based opportunity, fluency in French is required. Outside of Quebec, fluency in French is an asset 

Understand the importance of correct information management 

Knowledge of Information Security and Data Protection 

Correct Information Security Management 

Why you will love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

 

The most connected firm through activity-based working 

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive, and productive. We work in-person and virtually, as is best suited for our clients, teams, and people.  We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. 

Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.  
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Performance Management, Business Reporting, Communication, Conflict Resolution, Coordinating Staff, Creativity, Data Analysis, Demand Management, Development Collaboration, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Project Resource Allocation, Project Resource Management, Resource Allocation, Resource Identification {+ 15 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date