The Employee Experience Design Global HR team at Manulife is committed to creating exceptional experiences for our colleagues. We focus on understanding employee needs, simplifying complexities, and enabling personalized, curated experiences that matter most. This role offers a unique opportunity to contribute to the development and enhancement of our learning and talent management capabilities. The successful candidate will work with advanced technology solutions and collaborate with cross-functional teams to drive impactful results. Reporting to VP of Employee Experience Design, your mission will be to deliver innovative technology solutions across our Talent and Development CoE in alignment with the broader HR strategy. You partner with the Employee Experience Delivery team, the Group Functional IT team and business stakeholders to support technology projects and drive continuous improvement. **Position Responsibilities:** + Act as an Enablement Lead for learning, development and talent systems, ensuring alignment with the Talent and Development Center of Excellence. + Provide technical consultative support and strong business analysis to design and implement strategic solutions. + Collaborate with cross-functional teams to collect business requirements, develop, test, and deploy solutions that enhance learning and talent management. + Facilitate privacy impact assessments, risk reviews and participate in vendor release activities, including assessing feature impact and assisting with testing. + Influence and communicate effectively with stakeholders at all levels to drive project success. + Understanding of GenAI technologies, including model development, API integration, and deployment + Ability to analyze and interpret data to inform L&D technology strategies and measure the effectiveness of technology initiatives. + Familiarity with the latest L&D technologies and platforms to create scalable and personalized learning experiences + Ability to anticipate future skill requirements and develop technology strategies to enable the L&D strategy around upskilling and reskilling + Leading initiatives that leverage GenAI to create innovative learning solutions and drive continuous improvement. + Work effectively with cross-functional teams, including HR, IT, and business leaders, to align L&D initiatives with organizational goals. + Staying agile and responsive to the rapidly changing technological landscape, HR industry trends and best practices to continuously improve learning and talent systems. + Utilize agile methodologies and work within self-managed technology teams to deliver high-quality solutions. + Participate in the quarterly and yearly HR Technology Book of Work planning efforts in partnership with HR Strategy and the Center of Excellence. You will help influence the technology roadmap by understanding and articulating business needs to drive and evaluate/set roadmap priorities. + Partner with the Delivery Solutions team to develop strategic solutions to enable the strategy across COEs and HR teams. + Serve as a technology subject matter expert across Talent Management, Performance Enablement, Development and Culture domains. **Qualifications:** + Bachelor’s degree in Human Resources, Computer Science, Information Systems, or a related field. + 5+ years of experience with Learning and Talent Management technologies in global, large-scale initiatives, across learning and talent systems such as Workday, EdCast, Cornerstone, and talent intelligence tools. + Proven experience supporting the system development lifecycle, including process re-engineering and technology implementations + Strong understanding of Learning and Talent Management processes and technologies, particularly Workday, EdCast, Cornerstone, etc. + Excellent communication, consultative and interpersonal skills. + Ability to think strategically and drive results. + Prior experience working on agile or self-managed technology teams. + Strong analytical and problem-solving abilities. + Ability to manage multiple priorities in a fast-paced environment. + Human Centered Design Certification, CHRP/CHRL, or PMP Certification is an asset. + Experience in insurance, financial, or highly regulated environments, with global experience preferred. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-Hybrid **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Kết hợp **Salary range is expected to be between** $86,250.00 CAD - $155,250.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.