Microsoft Risk, Trust and Safety Operations (RTS & AIRCO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We protect Microsoft and enable strategic growth through proactive business engagement, identification, and mitigation of risk. Are you passionate about machine learning and AI technology? Do you want to work on projects that make a positive impact on people's lives, such as AI assistance, meeting captioning, and content moderation? Do you want to be part of a diverse and collaborative team that values innovation and excellence? If you answered yes to any of these questions, are you interested in joining the AI Operations Team at Microsoft? **Responsibilities** **Responsible Content Manager** - Manages a team of Responsible Content Specialists who execute content moderation tasks to identify and remove explicit and illegal content from our platforms. Analyzes and reviews several types of media such as images, videos, and text-based content based on guidelines and policies while maintaining high fidelity and consistency. Recognizes data trends and understands policy implementation. Participates in and drives continuous improvement in processes, guidelines, procedures, policy, and tooling. Familiarizes self with guidelines to identify quality problems and/or discover insights into the data. Develops an advanced understanding of guidelines and identifies gaps and when they should be used. Works with managers to understand the requirements and specifications of the projects/tasks and creates processes and work instructions based on those requirements and specifications. Identifies internal opportunities to develop new projects and improve current ones. Identifies root problems (e.g., root-cause analysis), defines the project strategy, gathers requirements, identifies needs, creates the project plan and targets, and works across teams to align on the plan. Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery. Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure business objectives are met. Learns how to track success criteria and performance metrics such as quality, throughput, and SLA metrics. Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s) and communication strategy. Maintains the rhythm of business (ROB) during plan execution to ensure global alignment. Works across teams and centers to ensure all project/initiative requirements are understood and can be met. Learns to convert stakeholders to gain buy-in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of projects and show business impact under close guidance from senior team members. Adapts communication style and storytelling strategy according to audience and business needs. Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to the development of guidelines. Adheres to Microsoft's privacy policy related to utilizing and working with data. Identifies data integrity problems. Maintains a high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services, and minimizes exposure to risk. Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completing all security training. Applies policies and procedures under oversight from managers and peers to meet business needs. May interpret information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management. **People Management** + Managers deliver success through empowerment and accountability by modeling, coaching, and caring. + **Model** – Live our culture; embody our values; practice our leadership principles. + **Coach** – Define team objectives and outcomes; enable success across boundaries; help the team adapt and learn. + **Care** – Attract and retain great people; know each individual’s capabilities and aspirations; invest in the growth of others. + Coaches teams to identify and resolve root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Helps teams improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Leads teams to drive clarity in complex program issues and strive for simplification. + Leads teams to work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery. Tactically delegates the need for delivery of collateral (e.g., proposals, strategy walking deck, internal pitch content) to incorporate stakeholder needs and ensure business objectives are met. Simplifies complex inputs into program design. + Leads teams to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as usage, impact, effectiveness, and customer feedback. Uses scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Reports up to leadership and creates leadership visibility. Helps teams use data analytics (e.g., scenario analyses) to derive insights and training that help identify current and/or future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit. + **Embody our culture and values.** **Qualifications** Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, or related field, AND 5+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR High School Diploma (or local equivalent), AND 7+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR equivalent experience. Additional or preferred qualifications 2+ years experience formal/direct people management or informal project/team leadership. Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, or related field, AND 8+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR High School Diploma (or local equivalent), AND 10+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR equivalent experience. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .