Job Title: Associate-Catering Coordinator

Department/Function: Operations

Location: In Field, Shop Level

Reports to (Title): General Manager

Details: Part-Time, Nonexempt

Travel Requirements: Rarely

 

GENERAL DESCRIPTION

The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH. Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders. 

 

FOCUS

 

Responsibilities

In addition to following standard Potbelly operating policies and procedure, accountabilities include:

 

People

Works directly with General Manager (GM) to determine sales road map and sales goals with guidance ofCatering Sales TeamSupervises backline operations to ensure all associates are POP compliantEnsures all backline orders are complete and catering checklist/order verification forms are utilizedCollaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunitiesActs as a mentor/trainer for associates training on backline operations, ATO, and sales effectivenessAssigns/deploys and coordinates delivery drivers for each orderCoordinates associates to assist in backline peak duties

 

Customers

Sends “Thank You” notes and performs daily call backs/call aheads on all catering ordersHandles and resolves customer complaints/accolades by using the three A’sEnsures catering collateral is displayed and stocked in the shop at all timesOwns the delivery trade area for the shop and actively follows itManages capacity for backline based on staffing while maintaining food quality standards and order accuracyManages all house accounts including database of ATO and paymentsWorks weekly with DM to discuss sales successes and to update Sales goals

 

Sales

Strives to meet/achieve sales goals/targets; communicate results daily with GMActively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline salesResponds in a timely manner to Customer Catering quotes via emailFamiliar with current PTD backline sales and records dailyMonitors backline sales trends vs. current year and prior yearCommunicates backline sales trends and results to team in weekly manager meetingConsistently updates the Big Fish tracker to track orders and generate sales leads

 

Profit

Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline salesEnsures all catering “sides” and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supplyVerifies all backline orders are 100% accurate before being delivered to the customerMonitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side

 

Accountability

Key Leadership Traits for this role:Knows how and successfully grows our sales/business profitablyHas Excellent communication skills including active listening and the ability to ask great questionsHas the initiative to solve problems and to get things done correctly and on timeHas humility and self confidencePossesses an extremely strong work ethic

 

Other Job Responsibilities

Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.Other duties as assigned

 

ESSENTIAL PHYSICAL FUNCTIONS

Ability to stand/walk a minimum of 4 hours or as neededMust be able to exert well-paced and frequent mobility for periods of up to five hours or as neededBe able to lift up to 10 pounds frequently, 50 pounds occasionallyWill frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Warm and cool environments, indoors (95%) and outdoors (5%)Work in higher levels of noise from music, customer and employee trafficMust be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

 

EXPERIENCE, EDUCATION AND BEHAVIORS

Must represent Potbelly Advantage and Our ValuesMinimum educational requirement: High School degreeContinuously Create Potbelly Fans/Passion to ServeStrong Sales skills to increase catering/backline revenuesStrong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skillsMust be confident, self-motivated and ambitiousMust be able to work in a fast-paced environment and have a sense of urgencyAbility to work as a team-player and be a Top PerformerStrong verbal/written communication skillsStrong computer skills; proficient in Microsoft Word, Excel, OutlookMaintain Professional demeanor/Professional AppearancePortray Positive Energy at all times with team and customersMust have strong training skillsStrong desire to learn and develop all station skills to be a role model in aspects of productionFor Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment