We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 Food Runners will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development.

Position: Oxbow Bar & Grill – Food Runner

Location: Fort Myers, FL

Reports to: Oxbow Bar & Grill General Manager, Assistant General Manager, and/or Supervisor

Status: Non-Exempt

Job Summary:

Food Runners will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. 

Essential Functions

Thorough knowledge of Oxbow Bar & Grill steps of service and guest interaction.Serves guests in an efficient courteous manner following the proper steps of serviceResponsible for setting tables, serving food orders and removing used plate ware and utensilsFood running when applicable, ability to carry plates that may be warm or hotAbility to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experiencePolish glass ware, utensils, organize clean and soiled linenPerform other duties as management requests to service our guestsFollow Covid-19 guidelines

Qualification Standards

Education & Experience

High School diploma or higherPrevious hospitality experience requiredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPads 

Physical Demands

Ability to lift 20 pounds or moreAbility to sit or stand for extended periods of timeAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to navigate steps to upstairs event space as well as upstairs deck

Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits: Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees·        
Part-time Associate BenefitsAll above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement

Equal Opportunity Statement:

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace. 

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.