About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining). Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview McArthur's is named after the resort's architectural inspirations serving New American cuisine with hints of the Sonoran Desert delivering a creative fusion of meticulously sourced ingredients brought from farm to table in a menu of comforting delight. As a Restaurant General Manager you will be responsible for the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. Operational Management: Oversee daily operations of the three-meal restaurant and in-room dining service, ensuring seamless and efficient execution. Maintain high standards of food quality, service, cleanliness, and overall guest experience. Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and maintain food cost control. Monitor room service operations, ensuring timely and accurate order fulfillment with attention to presentation and guest preferences. Ensure compliance with health, safety, and food handling regulations. Implement and maintain standard operating procedures (SOPs) for service efficiency and consistency. Financial & Business Management: Develop and manage budgets, revenue goals, and cost-control measures. Monitor financial performance, analyze reports, and implement strategies to improve profitability. Oversee pricing strategies, menu engineering, and promotional events to drive sales. Manage labor costs, staff scheduling, and productivity. Team Leadership & Development: Recruit, train, and lead a team of restaurant servers, room service attendants, hosts, and support staff. Foster a positive, professional, and guest-focused work environment. Conduct regular staff training on service standards, upselling techniques, and guest engagement. Perform performance evaluations and provide ongoing coaching and mentorship. Guest Experience & Service Excellence: Ensure an elevated and seamless dining experience for guests, both in the restaurant and through room service. Handle guest inquiries, feedback, and service recovery in a professional and timely manner. Work closely with the front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences. Monitor guest satisfaction metrics and implement strategies to enhance service quality. Marketing & Promotions: Collaborate with the marketing team to create and promote dining events, seasonal offerings, and room service specials. Analyze market trends and guest preferences to enhance restaurant and in-room dining experiences. Utilize guest engagement tools, loyalty programs, and social media to drive reservations and revenue. Qualifications Experience: Minimum 5+ years in restaurant and/or room service management, preferably in a resort or luxury hotel setting. Education: Bachelor’s degree in hospitality management, business, or a related field (preferred). Leadership: Strong ability to lead, train, and motivate a diverse team. Financial Acumen: Experience managing budgets, P&L statements, and cost control measures. Guest-Focused: Passion for delivering an exceptional hospitality experience. Problem-Solving: Strong decision-making skills with the ability to handle high-pressure situations. Knowledgeable: Deep understanding of restaurant operations, menu development, and food & beverage trends. Tech-Savvy: Proficiency with POS systems, scheduling software, and hospitality management tools.