Position Summary:

The Restaurant General Manager is responsible for creating unforgettable dining experiences for every guest visiting Top of the Rock (TOR) restaurants. This position leads the front-of-house staff and is responsible for all service aspects of TOR restaurant outlets.

Essential Functions:

Ensure that all restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.Effectively control labor to budget, while maintaining the highest guest experience standards.Oversee the ordering, receiving, and maintaining of appropriate par levels of front of the house beverages and supplies; which may include coordinating the transportation of goods.Oversee the entire beverage inventory program, ensuring 3% or less variance for all TOR outlets.Coach, counsel and develop leadership team in TOR outlets.Demonstrate exceptional fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P&L oversightEnsure that applicable alcohol service, health and safety procedures and regulations are followed.Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc.Provide superior service to our guests (internal and external) at all times.Maintain close contact with guests to ensure their satisfaction.Oversee the training program of employees.Plan and conduct manager staff meetings.Oversees all opening and closing duties of dining outlets and bar effectively.Deal with a variety of special challenges that arise in daily operations related to inventory, purchasing, personnel, equipment, etc.Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control.Manage all internal/external communications in a timely and effective mannerMonitor food and service to ensure that appropriate quality standards are maintained.Confer regularly with the Restaurant Managers and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.Regularly attend resort communications meetings.Supervise and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc.Ensure a great working relationship between front and back-of-the-house teams.Keep abreast of new developments in the field.Perform other tasks as assigned.

Candidate Profile:

Education and Experience

At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.2 – 3 years of Food and Beverage management experience (fine dining experience preferred).Broad, advanced knowledge and skills related to restaurant operations, including experience in ordering, inventory control, staff scheduling, cash reports and similar administrative or management functions (preferably in multi-unit operation).Advanced administrative, math and supervisory skills. Some previous budget administration experience.Experience working with a variety of commercial food service equipment.Proven ability to deal effectively with guests and other company personnel, in person, on the phone, and in written communication.Strong wine and liquor knowledge preferred.ServeSafe and beverage service certification required.

Skills and Knowledge

Writing - Communicating effectively in writing as appropriate for the needs of the audience.Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guest’s needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

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