Job Summary:

WHO ARE WE?

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

WHO ARE YOU?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE:

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the House of Blues. Exudes pride and passion for the House of Blues Brand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high quality guest experience.

Responsibilities:

Understand the HOB Hospitality ZoneGreet all guests promptly and courteously in a professional mannerControl the flow of guests coming into the restaurant and those who are waiting for a tableObtain guests’ names, number in party, physical description, arrival times and any needs for children when applicableDirect guest to an appropriate location when on a waitUtilizing the HOB reservation system, estimate and quote accurate wait times for tablesShow guests to tables, place menu in guest hands, wait for guest to be seated before leaving the tableAnticipate and respond to guest needs (guest satisfaction)Market current and future shows, menu items and retail by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the HouseThank each guest for visiting the House and invite him/her to return in a friendly and sincere mannerCommunicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flowCommunicate to kitchen when large parties and special event parties have been seatedKeep host area clean and organized throughout the shift (shift mechanics)Keep floor in host area free of spills, food, trash or other obstaclesPolish and clean all entry door windows throughout the shiftMaintain HOB safety and sanitation standardsAssist other employees and departments as needed (teamwork)Adherence to standard operating proceduresRequired to occasionally work Special Events that are scheduled throughout the venue

Qualifications:

Required:

High School DiplomaWorking knowledge of restaurant operations, seating procedures, guest relations, problem solvingSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to diffuse possibly volatile situations with tact and diplomacyAbility to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operationsAbility to adhere to the HOB uniform and appearance policyEfficient in basic computer skillsFlexible availability- Position may require days, nights, weekends and holidays

Preferred:

High skill level of Open Table and/or other reservation softwarePoint of Sales (POS) knowledge, preferable MICROSPrevious Customer Service/ Host experienceSkilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$16.85 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.