The Role

The Restaurant Manager is responsible for supervising food and beverage service to ensure consistency and in turn provide exceptional guest experiences.

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

The Restaurant Manager is responsible for supervising food and beverage service to ensure consistency and in turn provide exceptional guest experiences.

· Oversee the flow of guests within the restaurant, bar and café
· Managing the reservations system and host team
· Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
· Oversee day to day restaurant and café operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting
· Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
· Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
· Inspect dining and serving areas to ensure cleanliness and proper setup
· Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
· Ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
· Order or requisition supplies and equipment for tables and serving stations
· Provide guidance to guests with dining options and general attraction information
· Evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies, procedures, duties and activities; handle disciplinary matters
· Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
· Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints
· Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
· Maintain an accurate and up-to-date plan of restaurant staffing needs
· Prepare schedules and ensure that the restaurant is staffed for all shifts
· Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
· Ensure that financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
· Supervise general cleaning tasks using standard products as assigned to adhere to health standards
· Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
· Ensure a safe working and guest environment to reduce the risk of injury and accidents
· Complete accident reports promptly in the event that a guest of employee is injured
· Assist and work in conjunction with Sr. F&B Manager to implement and conduct training and development

Qualifications

· The ideal candidate will have a Bachelor's degree with a minimum of 3 years of experience in a fine dining and casual restaurant environment. A combination of practical experience and education will be considered as an alternative
· Knowledge of fine wines and beverage programs required
· Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions
· Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
· Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner
· Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays
· Must be able to work in a team environment
· Knowledge of accounting policy and procedures and POS Systems is preferred
· Proficiency with technology, including Microsoft Word, Excel, and PowerPoint
· A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential
· Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
· Knowledge of the appropriate table settings and service ware
· Current Food Protection Certification

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.