POSITION PURPOSE: Ensuring that all guests needs are consistently met or exceeded by maintaining all aspects of the restaurant including; cleanliness, food and beverage quality, and meeting hotel service standards.  Providing a reputation of prestigious service resulting in high satisfaction ratings, and increasing new and returning guests.

 

Establish objectives by professional leadership and administration, effective and fair personnel development, and maintaining the highest standards in the restaurant resulting in increasing teamwork and morale.  Reducing absenteeism and lowering employee turnover rates.

 

Maintaining budgetary guidelines by improving sales through service, up-selling, increasing return guests, keeping accurate records and inventories, and proper cash handling techniques that will minimize losses, and shortages resulting in decreasing costs, and increasing profitability.

 

ESSENTIAL FUNCTIONS:

 

1.      Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet.  Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes.  Schedule and direct staff in their work assignment.

2.      Interact positively with customers promoting hotel facilities and services.  Resolve problems to the satisfaction of involved parties. 

3.      Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  Verify temperature, judge appearance and taste of products and check preparation methods to determine quality.  Give guidance toward improvement and make necessary adjustments for consistency.

4.      Maintain profitability of outlet to support hotel operations.  Control payroll and equipment costs.  Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies.

5.      Maintain house bank.

6.      Maintain relationship with venders and fellow restaurants.

7.      Track all private parties.

8.      Track all menu abstracts for periods as well as YTD.

9.      Utilize POS computer to accurately charge customers and revenue reports.  Input and retrieve data and change computer procedures using complex series of keypunches to program system.

10.  Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas.

11.  Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.

12.  Administering sales promotions programs and employee sales incentive programs.

13.  Knowing the competition and keeping current with industry trends

14.  Directing and coordinating the activities of all assigned personnel and departmental responsibilities.

15.  Ensuring the highest quality of food and beverage, and service related to the operation.

16.  Staffing of the restaurant, meeting departmental responsibilities

17.  Maintaining an appropriate level of community public affairs involvement

18.  Implementing and supporting hotel policies and procedures

19.  Assessing and reviewing the job performance of subordinates, and maintaining records of assigned employees according to policy

20.  Ensuring 100% table visits with guests.

21.  Daily tracking of emails, payroll, Q times, post shifts and other assigned duties.

 

POSITION REQUIREMENTS:

 

1.      Strong knowledge of Food & Beverage operations and preparation techniques. 

2.      Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. 

3.      Ability to work entire shift standing and moving about in restaurants and kitchen areas.

4.      Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. 

5.      Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.

6.      High school diploma required.  College degree not required but equal work experience required.

7.      Position requires 2 years previous Food & Beverage and supervisory experience.

8.      Additional language ability preferred.

9.      Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.

 

The Pfister Hotel/Mason Street Grill is an Equal Opportunity Employer

Additional Information