Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
- Take and record bookings via telephone, email, and deal promptly with all enquiries
- Keep up to date and accurate all bookings in system and follow up any guest special request and communicate to all concerns
- Creating database and updating regular guests’ profile
- Be always willing to offer assistance with guests if needed
- To carry out any reasonable request made by the management
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Qualifications
- Experience in FB service
- Good Communication in English
- Excellent phone etiquette
- Excellent communication skills
- Multitasking ability
- Possess retentive memory to remember bookings
- Ability to pay attention to details
- Active person with service mind